Get Technical Support by Email

It is possible to get technical support by letter, phone, fax or email. However, the most efficient means of contact for us is by email, and if you use this built-in option, it increases the likelihood of a rapid resolution because of the detailed information that it automatically provides us about your program setup.

Note: Many computers have a MAPI compliant email program, see About MAPI for further information.

>> To get technical support by email

1.Select the Get Technical Support by Email menu item from the Help menu

2.Next you will be prompted to enter your contact registration details.

3.Once you have entered or updated your details, click on the Proceed button to have your default email program opened automatically with a new email containing your registration details, program setup information, some computer configuration information, and addressed to us. You can then preview the email, insert a description of your problem or query, and send it at your leisure.

Note: Alternatively you can create a new email manually and add your own content into the body of the email.

To capture a snapshot of a screen in Solar Fire press the Print Screen key on the keyboard (for the entire screen), or press the Alt key on the keyboard, and while holding it down press the Print Screen key, then released both keys (for just the active part of the screen e.g. a small window or dialog box that has the focus). This copies the screen to the clipboard (i.e. into memory).

Then in the body of the email place the cursor where you want what you copied to be, and press the Control key and while holding it down press the "V" key on the keyboard, then release both keys. This will paste the screen snapshot into your email body as a picture (graphic). If you then click on the picture it will be "selected" and display very little square boxes (sizing handles) on its corners. Hovering the mouse over a sizing handle until tyhe cursor changes shape then holding the mouse button down while you drag the handle diagonally inwards or outwards (depending on whether you want make the graphic smaller or larger) will re-size the graphic. Once it is the size you want release the mouse button.