Frequently Asked Questions - Astracadabra

Can I use Astro Gold on an iTouch?

How do I delete charts??

Your Current version is not, as stated, compatible with iPad. I understand that this is soon to be rectified with an updated Astro Gold?

Can you please tell me how to zoom?

My app is crashing and Apple is telling me to purchase again! I don't want to pay more money. What can I do?

My Astro Gold app has just frozen on the screen and I cannot use it. What can I do?

Can I use Astro Gold on an iTouch?

Yes. Apple shows the requirements for any app on it's app description page. Currently this says "Compatible with iPhone, iPod touch and iPad. Requires iOS 4.0 or later." Note that Apple doesn't allow you to purchase or download any app which is not compatible with any devices that you are using with your current iTunes account.

iPod Touch will also do voice memos so you can record the consultations and later email them to clients. Now we can do the chart from our pocket as well! So says one of our customers.
Thank You!

How do I delete charts??

To delete a chart inside a file, swipe across the cell displaying the chart details. This will present a delete button. (Swiping is a fairly standard way of deleting a cell when there is no special Edit button or similar available).

Your Current version is not, as stated, compatible with iPad. I understand that this is soon to be rectified with an updated Astro Gold?

Update notifications are provided automatically by Apple as part of the iTunes system, and the user must choose when and if to accept the updates, either directly via the "App Store" icon on your device or else via iTunes on your desktop computer (after which you will have to re-sync your device to receive the updates). Typically there will be many app updates available, and you can select to update them all at once, via iTunes.

Apart from this the updating is entirely automatic. When the app is updated this way, it doesn't lose any data - your chart files are kept intact.

If you currently have an iPad onto which you have installed the current version of Astro Gold (v1.0), then you will only have Astro Gold as an iPhone-sized app on it. However, once the next update arrives (v1.0.1), this will automatically become a full-sized iPad app without any further action needed on your part.

Can you please tell me how to zoom?

Because the screen is small you just don't have room to have a control or button for every type of action. Hence it is sometimes necessary to rely on certain behaviours that Apple has built into the iOS user interface.

Some examples of these are:
1) Pinch to zoom out - if a view is zoomable and not already zoomed out to full extent then move fingers together to zoom out
2) Reverse-pinch to zoom in - if a view is zoomable and not already zoomed in to full extent then move fingers apart to zoom in

My app is crashing and Apple is telling me to purchase again! I don't want to pay more money. What can I do?

Firstly Apple never recharges for you to re-download or re-install an app that you already purchased (provided you are using the same iTunes account). Even though the iTunes store button still says "Purchase", if you tap it, you get a message saying you have already purchased it before and it is free this time.

If an app has become unresponsive then it is likely that the device needs a reboot (ie. full power off and then restart). This can occur when device memory gets low. This is a consequence of Apple's multi-tasking implementation, which never actually closes apps when you close them - rather it just puts them into background mode and they continue to take up memory. When device memory gets low, this may cause problems with any app. However, if a reboot still does not clear the problem, it is recommended to delete and then re-install the app, and this indicates that it is due to a problem specific to the app itself, and may be something that can be remedied in a future app update.

My Astro Gold app has just frozen on the screen and I cannot use it. What can I do?

Firstly Apple never recharges for you to re-download or re-install an app that you already purchased (provided you are using the same iTunes account). Even though the iTunes store button still says "Purchase", if you tap it, you get a message saying you have already purchased it before and it is free this time.

This can happen occasionally for different reasons. Double tap the home button to bring up the task bar, tap and hold Astro Gold icon until it wobbles, then tap its "-" button to close it. When you restart the app, see if you can now use your Astro Gold.

If you have a question please email:
support@esotech.com.au